Terms & Conditions

Appointments

Please arrive 10 minutes prior to your treatment. Late arrival will result in shortened treatment time. Treatments will be charged at full price.

Cancellations

To cancel or change an appointment, a minimum of 24 hours notice is needed. 72 hours for Packages is required; otherwise a 50% charge may be implemented. Appointments missed will be charged at full price.

Children

To respect the relaxing environment we wish to create and also to comply with current health and safety regulations, we request that children and babies are not brought into the salon.

Courses

All courses must be paid in full at time of booking and completed within 6 months and are non-refundable. Missed appointments may result in treatments deducted from your course.

Deposits

We reserve the right to request a deposit in order to secure an appointment. Any changes to the appointment must be made in accordance with the Cancellations Policy.

Gift Vouchers

Available for only beauty treaments, vouchers are non-refundable and must be produced at the time of your treatment. Vouchers are valid for 6 months from date of purchase. Our expert team will be delighted to assist you if you need advice. Please note, gift vouchers cannot be used for treatments with our Hair Dressers or products within salon. 

​

We ask that all handheld electronics are turned off for the relaxation of all clients.

Prices

Our prices are subject to change without notice.

Refunds and Exchanges

Products must be returned unused, unopened with their seal intact and in the same condition as they were originally purchased from GlamR Makeup Hair & Beauty. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was purchased from us. This does not affect your statutory rights.

Treatments

All of our treatments are carried out by qualified beauticians & stylist if you are not happy with the end result in your treatment please contact the salon as soon as you can so we can discuss options and resolve any issues. Please note that any third party interventions may interfere with us dealing with the issue.

Privacy Policy

What type of information does GlamR collect?

​

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

​

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How do we store, use, share and disclose your personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

​How do we communicate with you?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How can you withdraw their consent?

If you don’t want us to process your data anymore, please contact us at [your email] or send us mail to: [your physical mailing address].

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at  or send us mail to: 146 Bridge Road, Oulton Broad, Lowestoft. Suffolk. NR33 9JT.